Frequently Asked Questions

1. What are the most essential skincare products I should have in my routine?

Your essential skincare routine should include a cleanser, moisturizer, sunscreen, and, depending on your skin type and concerns, a serum or treatment product.

2. How do I determine my skin type?

You can determine your skin type by observing how your skin feels and looks throughout the day. Common skin types include oily, dry, combination, and sensitive.

3. Can you recommend products for my specific skin concerns?

Absolutely! Our skincare experts can help you find products tailored to your unique skin concerns, whether it's acne, aging, hyperpigmentation, or sensitivity.

4. Are the products cruelty-free and vegan?

We offer a variety of cruelty-free and vegan skincare products. Look for the relevant labels or ask our staff for assistance in finding such products.

5. How should I layer my skincare products for the best results?

Typically, you should start with the thinnest products and work your way to thicker ones. For example, cleanse, apply serums, moisturize, and finish with sunscreen during the day.

6. What is the shelf life of skincare products?

Most skincare products have a shelf life of 6-12 months to 2-3 years, depending on the type of product and its ingredients. Check the label for specific information.

7. Can I return or exchange products if they don't work for me?

We offer a return and exchange policy. Please review our return policy on our website or contact our customer service for details.

8. How can I address acne or breakouts effectively?

Our skincare experts can recommend products with ingredients like salicylic acid or benzoyl peroxide for acne-prone skin. A consistent routine is key.

9. What should I do if I have sensitive skin or allergies? - It's important to patch-test new products and consult with a dermatologist if you have sensitive skin or known allergies. We offer a selection of hypoallergenic and fragrance-free products.

10. How can I protect my skin from the sun? - Sunscreen is crucial for sun protection. We recommend using a broad-spectrum SPF of at least 30 daily, even on cloudy days.

11. Are there any natural or organic skincare options available? - Yes, we offer a range of natural and organic skincare products for those who prefer such options.

12. What are some signs that a product may not be suitable for my skin? - Signs of product intolerance include redness, itching, burning, or excessive dryness. Discontinue use and consult a dermatologist if you experience these symptoms.

13. How do I store my skincare products properly? - Store your products in a cool, dry place, away from direct sunlight. Close containers tightly to prevent contamination.

What is an FAQ section?

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
Why do FAQs matter?

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
Where can I add my FAQs?

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.